Customer Service Representative Resume Sample
The Customer Service Representative can cover a wide range of organizations and industries across the country. While the list below will help you with some specific bullet points to use when describing your role as a customer service representative, keep in mind that your role could be face to face or over the phone, and could be in a call center environment, or a work from home atmosphere. You are welcome to adjust these bullet points to match your own experience as a customer service representative regardless of the industry or organization in which you have worked.
Customer Service Representative Resume Sample Bullet Points
Below are some sample bullet points that you can use in describing your role as a customer service representative:
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Achieve performance goals and objectives based on organizational standards.
- Provide information about products or services based on client inquiry.
- Learn new products and services as well as deals or promotions to provide additional information in helping customers make informed decisions.
- Maintain and demonstrate a thorough understanding of all products and services.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Troubleshoot and resolve customer complaints.
- Refer unresolved customer grievances to designated departments or managers for further investigation.
- Sell or up sell products or services based on client feedback and observations during the conversation or interaction.
- Calculate rates for organization's products or services.
- Detect discrepancies on records or reports.
- Write business correspondence via email or other format.
- Develop response templates to address frequently asked questions to improve efficiency.
Customer Service Representative Resume Sample Keywords and Simple Phrases
For a general list of keywords for your customer service representative resume, you can see a comprehensive list on our Resume Sample Keywords page. These keywords are designed to help you use strong verbs in describing your experience on your customer service representative resume.